Thank you for shopping with **JOURNOVE**. Many of our journals are made to order, and we take care to ensure each product is prepared and delivered with attention to quality.

Please read the information below to understand how production, shipping, and delivery work.

1. Order Processing & Production Time

Once your order is placed, it may take approximately **1–3 business days** to process and prepare your order for production.

Because many JOURNOVE products are made to order, production time may vary depending on the product, order volume, and other factors. Orders are generally processed on business days, Monday through Friday, excluding applicable holidays.

Please note that processing and production time is separate from shipping time.

2. Estimated Shipping Times

Once your order has been produced and shipped, estimated delivery times may vary depending on your location:

* **United States:** 3–7 business days
* **Canada:** 5–10 business days
* **Europe:** 5–10 business days
* **International:** 10–30 business days

These delivery times are estimates and are not guaranteed. Actual delivery times may be affected by factors outside our control, including holidays, high order volumes, weather conditions, customs processing, and carrier delays.

3. Shipping Rates

Shipping costs are calculated based on factors such as the product, quantity, destination, and applicable shipping method.

The total shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

When tracking is available for your shipment, you will receive tracking information by email once your order has been shipped.

Please allow up to **48 hours** for tracking information to become active or update after shipment.

5. Customs & Import Fees

For international orders, customs duties, import taxes, or other fees may apply depending on your destination country.

Any such charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an international order.

6. Delayed or Lost Packages

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at **[Your Contact Email]**.

We will review the available tracking information and work with the relevant shipping and fulfillment partners to investigate the issue and determine an appropriate resolution in accordance with our **Refund & Return Policy**.

Please note that shipping delays alone do not automatically qualify an order for a refund or replacement.

7. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has entered production or has been shipped.

JOURNOVE is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

8. Failed Delivery & Returned Packages

If an order is returned due to an incorrect address, unsuccessful delivery attempts, or the recipient’s failure to collect the package, we may be able to arrange reshipment.

Additional shipping charges may apply. Please contact us to discuss the available options.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us: Here

We’re always happy to help and will do our best to ensure your JOURNOVE journal reaches you smoothly.

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**Thank you for choosing JOURNOVE.**