At **JOURNOVE**, we want you to love your journal and have a positive shopping experience. Because many of our products are made to order and some are personalized specifically for each customer, our return and refund policy is designed to reflect the nature of these products.

Please read this policy carefully before placing an order.

1. Made-to-Order Products

Many JOURNOVE products are produced after an order is placed. This helps us create products specifically for our customers and reduce unnecessary waste.

For this reason, we generally do not accept returns or exchanges for products simply because you have changed your mind, no longer want the item, or prefer a different design.

2. Personalized Products

Personalized journals are created using the information you provide, such as names, text, photographs, or other customized content.

Please carefully review all personalization details before completing your order. We are unable to offer refunds or replacements for errors caused by incorrect information provided by the customer, including spelling errors, incorrect names, dates, or other submitted content.

Because personalized products are made specifically for you, they are generally not eligible for returns or exchanges due to a change of mind or personal preference.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrectly printed, or significantly different from what you ordered due to a production error, we’re here to help.

Please contact us **within 30 days of the delivery date** and provide:

* Your order number.
* A brief description of the issue.
* Clear photographs showing the problem.

After reviewing the issue, we will work to provide an appropriate resolution. Depending on the circumstances, this may include a **replacement or refund**.

You may not be required to return the damaged or defective product before a resolution is provided.

4. Minor Variations

Please note that minor variations may occur during the production process. Colors may also appear differently depending on your screen or device.

Minor differences in color, print placement, or appearance that do not significantly affect the overall quality or intended use of the product are not considered defects.

5. Cancellations and Changes

We understand that sometimes plans change. If you need to cancel or modify an order, please contact us as soon as possible.

Because our products may enter production shortly after an order is placed, we cannot guarantee that cancellations or changes will be possible. Once an order has entered production, it can no longer be modified or canceled.

6. Returns and Exchanges

Due to the made-to-order nature of our products, we generally do not accept returns or exchanges for:

* Change of mind.
* Personal preference.
* Incorrect information provided by the customer.
* A design or product that does not meet subjective expectations when it matches the product description.
* Personalized products created according to the information provided by the customer.

This does not affect any consumer rights that cannot be excluded under applicable law.

7. Lost or Delivery Issues

If your order appears to be lost in transit or has not arrived within a reasonable time, please contact us so we can investigate the issue with the relevant shipping partners.

Please note that shipping delays alone do not automatically qualify an order for a refund or replacement. Each delivery issue will be reviewed based on the available tracking information and circumstances.

8. Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

JOURNOVE is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer. If an order is returned or delivery fails because of an incorrect address, additional charges may apply if reshipment is requested.

9. Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

10. Contact Us

If you have a question about your order or need to report an issue, please contact us at: Here

Please include your order number and a brief description of your request so we can assist you as quickly as possible.

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**Thank you for choosing JOURNOVE. We appreciate your trust and will always do our best to help when something isn’t right.**